Privacy Policy

Effective Date: 17/06/2025

At VIP Travels, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi services, mobile app, website, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, payment details.
Location Data: Real-time GPS location to provide accurate pick-up and drop-off services.
Trip Details: Pick-up and drop-off locations, trip duration, fare, and route.
Device Information: IP address, browser type, operating system, and mobile device identifiers.

2. How We Use Your Information

We use your information to:

Provide and manage our taxi services.
Process payments and send receipts.
Improve our services and customer experience.
Communicate with you about your bookings or account.
Ensure safety and compliance with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Drivers to fulfill your ride requests.
Payment processors to handle transactions securely.
Law enforcement or regulatory bodies when required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

5. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for data processing (where applicable).

6. Cookies and Tracking

Our website and app may use cookies and similar technologies to enhance your experience and analyze usage.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

VIP TRAVELS
Email: [viptravelsleicester@hotmail.com]
Phone: [07775 833456]